Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:
Nothing in these terms limit your rights under the Australian Consumer Law.
This website (Site) is operated by Creamworld Pty Ltd Trading as Kingwhip (ABN 83 643 505 891)(we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for products through the Site.
(a) You may purchase products from us without an account or you may choose to create an account with us which allows you to review your order history.
(b) You must ensure that any personal information you give to us when creating an account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy.
(c) It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.
(a) You may order products from us as set out on the Site. If you place an order for products on our Site, you are making an order to purchase the product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes).
(b) We may, at our absolute discretion, accept or reject an order. If we need to reject your order, we will notify you within a reasonable time after your order is placed. Once we accept an order, a binding agreement is formed for the supply of products to you in accordance with these Terms.
(c) It is your responsibility to check the order details, including selected products, delivery details and pricing, before you submit your order through the Site.
(d) When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation text, which may include an a description of what was ordered and an estimated time of arrival for your order.
(e) Please be aware that some of the products sold through the Site are not suitable for children under 18 years old.
(f) All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products.
(g) We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order.
(h) You may cancel your order at any time prior to accepting delivery of the products. If the products have already been dispatched then you will still be charged the delivery cost.
(a) You must pay us the purchase price of each product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause. All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable).
(b) You must pay the Price upfront using one of the methods set out on the Site.
(c) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.
(d) The payment methods we offer are set out on the Site. We may offer payment through a third-party provider for example, Stripe. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
(e) We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.
(f) We may from time to time issue promotional discount codes for certain products on the Site.
(g) To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site.
(h) The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.
(a) If possible we will deliver the products to the delivery address you provide when making your order. We currently deliver to areas as set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options.
(b) Delivery costs are set out on the Site and are to be paid in addition to the Price.
(c) We normally dispatch products within an hour of receiving an order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.
(d) We deliver the products using a range of delivery methods. You may need to show ID before the product is provided. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the products at your premises.
(e) Title to the products will remain with us until you have paid the Price in full for the products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products.
(f) Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order.
We accept returns for change of mind or other circumstances as outlined on our Site. You may have rights under the Australian Consumer Law (see below) in addition to this clause and our refund policy.
(a) Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.
(b) Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
(c) Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information.
Melbourne’s #1 trusted service provider of nangs delivery and cream charger delivery in Melbourne. We import and distribute leading cream charger brands, including but not limited to BestWhip, Whip Right, Mosa, SupremeWhip, ISI.
OPENING HOURS
Monday / Thursday 9 am – 2:30 am
Friday / Sunday 9:30 am – 5 am
PAYMENT METHOD
©KingWhip.Com.Au.All Rights Reserved.
T&C: You agree that you are over the age of 18 and that the recipient of the goods is also over the age of 18. You agree that King Whip may request to see proof of age with a photo before delivering goods and refusal to display valid photo identification will result in the transaction being canceled.