Privacy Policy

Address: 915 Collins Street Docklands
ABN: 83 643 505 891
Email: info@kingwhip.com.au
Web: kingwhip.com.au

Introduction

CREAM WORLD PTY LTD Trading As KingWhip (referred to as “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, products, and website.

Information We Collect

Personal Information

Personal information refers to information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not. We may collect the following types of personal information:

Identity Data: Including first name, middle name, last name, title, date of birth, gender, photographic identification, marital status, pronouns, and images of you.
Contact Data: Including billing address, delivery address, email address, and telephone numbers.
Financial Data: Including bank account and payment card details (processed through our third-party payment processor, Stripe).
Background Verification Data: Including your passport number, driver’s license number, photographic identification, or other details requested as part of our age verification process to comply with our due diligence obligations, anti-money laundering laws, and related ongoing monitoring commitments.
Transaction Data: Including details about payments to and from you, and other details of products and services you have purchased from us or we have purchased from you.
Technical and Usage Data: Including IP address, login data, browser session, geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and/or browsing behavior.
Profile Data: Including your username and password for our services, profile picture, purchases or orders you have made, support requests you have made, information you have shared on our social media platforms, your interests, preferences, feedback, and survey responses.
Interaction Data: Including information you provide when you participate in any interactive features of our services, such as surveys, contests, promotions, activities, or events.
Marketing and Communications Data: Including your preferences in receiving marketing from us and our third parties, and your communication preferences.
Professional Data: Including, if you are an employee or job applicant, your professional history such as your previous positions and professional experience.

How We Collect Personal Information

How We Collect Personal Information

We collect personal information in various ways:

Directly: Information you directly provide to us, such as when you register for an account, make a purchase, or fill out the ‘contact us’ form on our website.
Indirectly: Information you indirectly provide while interacting with us, like usage data when you visit our website.
From Third Parties: Information from third-party sources like analytics and cookie providers, and marketing providers.
Publicly Available Sources: Information from publicly available resources like Google Reviews.

Why We Collect, Hold, Use, and Disclose Personal Information

Purpose of Use / Disclosure	Type of Personal Information
To enable website access and login	Identity Data, Contact Data
To provide our services, including dispatch and delivery	Identity Data, Contact Data, Financial Data, Background Verification Data, Transaction Data, Profile Data
To communicate about our services, including support requests	Identity Data, Contact Data, Profile Data, Interaction Data, Marketing and Communications Data
For internal record-keeping and administrative purposes	Identity Data, Contact Data, Financial Data, Transaction Data
For analytics, market research, and business development	Profile Data, Technical and Usage Data
For advertising and marketing	Identity Data, Contact Data, Technical and Usage Data, Profile Data, Marketing and Communications Data
To run promotions and competitions	Identity Data, Contact Data, Profile Data, Interaction Data, Marketing and Communications Data
To consider employment applications	Identity Data, Contact Data, Background Verification Data, Professional Data
To comply with legal obligations	Any relevant Personal Information

Our Disclosures of Personal Information to Third Parties

We may disclose your personal information to:

Our employees, contractors, and/or related entities.
IT service providers, data storage, web-hosting, and server providers.
Marketing or advertising providers.
Delivery or logistics providers.
Professional advisors, bankers, auditors, insurers, and insurance brokers.
Payment systems operators like Stripe.
Existing or potential business partners.
Courts, tribunals, and regulatory authorities.
Any other third parties as required or permitted by law.

Your Rights and Controlling Your Personal Information

You have various rights concerning your personal information. Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this Privacy Policy.

Storage and Security

We are committed to ensuring the security of the personal information we collect. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure your personal information.

Cookies

We may use cookies on our website to enhance user experience. You can block cookies through your browser settings.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

Amendments

We may amend this Privacy Policy at any time by publishing the amended version on our website.

For any questions or notices, please contact us at:

CREAM WORLD PTY LTD KingWhip (ABN 83 643 505 891)
Email: info@kingwhip.com.au