Refund & Return Policy

Cancellation of Pending Orders

If you’ve placed an order and decide you no longer want it, that’s completely fine!

Simply reach out to us via text or call at 0434878368, and we’ll confirm both the cancellation and the refund for your order.

⚠️ Note: If the delivery is already in progress, the delivery fee may not be refundable.

Product Returns

If you change your mind about keeping your received items, we offer the following return option:

Driver Pickup Service – We can send a driver to pick up the items from you. A return fee will apply.

Return Conditions:

Items must be in their original, unopened condition.

Packaging must be undamaged and intact.

Faulty or Incorrect Items

If you’ve received a faulty or incorrect item, please submit a detailed case within 1 hour after delivery.

Depending on your location and our current order volume, we’ll take one of the following actions:

Option 1: Arrange for pickup and provide a full refund or exchange (only if reported within 1 hour and if our driver is nearby).

Option 2: Provide a return address where you can send the faulty item at our expense. A full refund or replacement will be processed once received and confirmed.

Option 3: Offer an exchange along with additional freebies in your next order as compensation.

Wrong Item Received

If you received the wrong item, it may have been due to an oversight or stock issue.

Please refer to the above options for refunds or exchanges.

Processing Time

All refund or replacement requests will be reviewed and processed within 24-48 hours.

Legal & Consumer Protection Compliance