If you’ve placed an order and decide you no longer want it, that’s completely fine!
Simply reach out to us via text or call at 0434878368, and we’ll confirm both the cancellation and the refund for your order.
⚠️ Note: If the delivery is already in progress, the delivery fee may not be refundable.
If you change your mind about keeping your received items, we offer the following return option:
Driver Pickup Service – We can send a driver to pick up the items from you. A return fee will apply.
Return Conditions:
Items must be in their original, unopened condition.
Packaging must be undamaged and intact.
If you’ve received a faulty or incorrect item, please submit a detailed case within 1 hour after delivery.
Depending on your location and our current order volume, we’ll take one of the following actions:
Option 1: Arrange for pickup and provide a full refund or exchange (only if reported within 1 hour and if our driver is nearby).
Option 2: Provide a return address where you can send the faulty item at our expense. A full refund or replacement will be processed once received and confirmed.
Option 3: Offer an exchange along with additional freebies in your next order as compensation.
Wrong Item Received
If you received the wrong item, it may have been due to an oversight or stock issue.
Please refer to the above options for refunds or exchanges.
All refund or replacement requests will be reviewed and processed within 24-48 hours.
This policy complies with the Australian Consumer Law (ACL). Under ACL, you are entitled to a refund, exchange, or repair if the product is faulty, damaged, or not as described. For more details, visit the Australian Consumer Law website.
Our refund and return policies align with ACCC guidelines and industry standards followed by major payment providers like PayPal, Afterpay, and Stripe. Refunds will be processed in accordance with these regulations.
T&C: You agree that you are over the age of 18 and that the recipient of the goods is also over the age of 18. You agree that King Whip may request to see proof of age with a photo before delivering goods and refusal to display valid photo identification will result in the transaction being cancelled.